Frequently Asked Questions
Everything you need to know about your Songmont experience.
What materials are used in Songmont bags?
We use high-quality, full-grain leathers and sustainable fabrics. Our signature 'Dripping Water' collection, for example, features premium calfskin known for its durability and soft texture.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer expedited shipping options via DHL or FedEx which arrive within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do I need to pay customs duties and taxes?
Customs duties and taxes vary by country. For most regions, these fees are calculated at checkout. If they are not included, you may be responsible for paying them upon delivery.
How should I care for my leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust and apply a specialized leather conditioner every 6 months.
Are Songmont products handmade?
Yes, many of our products involve intricate hand-stitching and artisanal techniques to ensure the highest level of craftsmanship and unique character in every piece.